2017 AGENDA

ABOUT THE FOCUS DAYS

 

PLENARY

The plenary sessions will explore the big issues facing Governments of all levels and uncover the technologies that leading CIOs are using to better serve their citizens. Join international thought leaders, chief technologists and leading futurists to learn how to capitalise on emerging technologies, digital innovations and future focussed technology and business strategy.

  • Learn how to refresh your IT systems and automated processes
  • Uncover strategies to raise digital literacy across your department
  • Understand how your counterparts are increasing service effeciency while reducing costs

 

FEDERAL GOVERNMENT

Enhancing the systems that underpin Federal Government Organisations
 

Join your federal government counterparts to discuss best practice for implementing an effective cloud strategy, master emerging data analysis tools, transforming your digital services and enabling your team to thrive midst a time of great technological change. To be a leading CIO in Government in Australia, you have to learn from the best – join the conversation in the Federal Government stream at Technology in Government .

  • Learn how to get the most out of your systems and people
  • Discover which technologies will change the face of Government services
  • Leverage changes in data storage and sharing, invoicing and procurement legislation

 

STATE AND LOCAL GOVERNMENT

Exploring trends and technologies that are driving State and Local Government modernisation
 

For the first time in  Technology in Government’s  11 year history, we will be featuring a stream dedicated to the issues that are most pertinent to State Government. Join your counterparts from around the country to learn how technologies such as the Internet of Things (IoT) and artificial intelligence are going to affect your strategy delivery models, explore the future of internal and external communications and how to keep pace with private sector digital services.

  • Uncover how other states are leveraging their data
  • Learn the key components of successful digital service offerings
  • Collaborate with your counterparts from across state and local government in Australia

 

CITIZEN EXPERIENCE

Building better outcomes for government and citizens alike
 

Citizen experiences are evolving, being dictated by developments in private sector services that are built on huge budgets. Governments of all levels are striving to keep up with and even aiming to eclipse the standards set by technology companies, banks and eCommerce companies. Join the Citizen Experience stream to learn how to enhance your service offerings, make your digital touchpoints more user friendly and ultimately, better service your citizens.

Why should you attend?

  • Gain exposure on how other departments and states are achieving service delivery and client services goals
  • Learn how to use behavioural insights to ‘humanise’ technology and advance digital change  
  • Hear from the largest government organisations in Australia on how they are enhancing their service offerings

 

FUTURE SERVICES

Servicing tomorrow’s digitally connected community
 

The Future Services stream is dedicated to uncovering how emerging technologies and advances in ICT capabilities are helping overcome technical issues faced by technology departments in Government. Engineers and Architects alike will benefit from deep dive presentations which explores the future of back-end technology and its effect on workflow, staff management and operations.

Why should you attend?

  • Discover how to effectively leverage block chain technologies to streamline practices
  • Understand why Open Data is the new Infrastructure of the 21st Century and how this can enhance service delivery
  • Understand how International Government agencies have successfully used block chain technologies to transform their government practices
  • Identify new ways to grow your digital practices to optimise service delivery  
  • Learn how to turn data into relevant information

 

SECURE GOVERNMENT

BUILDING CYBER RESILIENCE
 

Join the world’s leading cyber risk experts, those creating Australian cyber policies and influential security chiefs from across the public and private sectors. Technologists, department secretaries and security leaders from all levels of government will benefit from this high-level dialogue about the future of cybersecurity in Australia.

Why should you attend?

  • Receive latest updates on the national cyber security agenda
  • Discover key lessons learnt from global leaders and global cyber security incidents
  • Understand the reasons where and why cyber security may be failing in your department
  • Learn principles and quick tips for effectively managing large scale cyber security
  • Gain exposure to departments who have successfully achieved secure mobility, secure enterprise, and built security by design

 

ICT PROCUREMENT

Improving the lives of Australians through more effective digital services
 

This stream uncovers how changes in the ICT Procurement landscape affects your technology provisioning. Learn how to leverage emerging procurement resources, such as the Digital Marketplace, advance your contracting practices and develop relationships with members of the vendor community that Government has previously not had access to.

Why should you attend?

  • Grow the digital economy through cost-effective services and platforms
  • Uncover new SaaS initiatives to improve work streams
  • Understand how to harness the power of the Cloud to enable self-service and improve workflow
  • Learn how to move from an infrastructure-centric approach, to an information-centric approach to IT
  • See how to meet the increasing demands of ICT with enterprise-wide information management

Tuesday, 1 August 2017

MORNING PLENARY

Royal Theatre

 

8:50 | Chairpersons Opening Welcome Remarks

Karen Lay-Brew, President & Chair, Australian Business Software Industry Association

9:00 | Leveraging New Age Technology to Enhance Security and Functionality

  • Uncovering how biometrics have created safer customer touchpoints
  • Delivering a contemporary digital experience
  • Integrating next-gen technology with legacy systems

John Dardo, Chief Digital Officer,  Australian Taxation Office 

9:20 | Harnessing Emerging Technology: AI & Machine Learning

  • Discovering the impact of AI and the future of work
  • Learn how to build an internal service management layer to speed up tasks across organsiations
  • Implementing machine learning algorithms to automate workflows

David Oakley,  Managing Director, ANZ,  ServiceNow

9:40 | Panel Discussion: Infrastructure versus cloud

  • Discover how to run cost-effective segmentation of resources
  • Learn how to focus on delivering service
  • Understand which IT model to choose for your department

Moderartor:

Dan Duperron,  Principal Technical Advisor,  Quantum

PANELLISTS:

Barbara Cohn,  Former Chief Data Officer,  New York State (USA)
Ole Nielsen,  Deputy Chief Digital Officer,  ACT Government
Carlo Nizeti,
Senior Systems Engineering Manager, Nutanix
Ash Rutledge,
Applications Service Delivery, Technology Services Shared Services ICT, ACT Government

10:00 | Speed Networking

10:20 | Morning Tea and Coffee

DELEGATES CHOOSE FROM TWO STRATEGICALLY DESIGNED FOCUSED DAYS

FEDERAL GOVERNMENT FOCUS DAY

Royal Theatre

 

FUTURE OF WORK

Chair: Simon Warner,  Managing Director,  Tactiv 

11:00 | Creating an In-trapreneural Friendly Environment

  • How to nurture entrepreneurial thinking from within your organisation
  • Giving your staff the technology and digital capabilities to create and collaborate
  • Which technologies are essential for enabling innovation

Jeff Roach,  First Assistant Secretary, innovationXchange,  Department of Foreign Affairs and Trade 

11:30 | Rise of the Platforms: Implications for Government Digital Strategy

  • Rethink ‘Government as a Platform”; the fundamental IT concepts and principles of platform thinking which support it
  • How new architectures open up the possibility of new operating and delivery models
  • Key pillars to support effective government platforms
  • Examples and lessons from banking, retail and government sectors in Australia and overseas

Scott Shaw, Head of Technology, ThoughtWorks Australia

11:50 | Lunch and Exhibition Break 

13:30 | Roundtable Discussions

PARTNERSHIPS

14:30 | Leveraging Changes to Procurement Regulation With eInvoicing

  • How to be 60% more efficient in processing payments
  • Trade with a wider and more competitive supplier network
  • Electronically discover more trading partners who are digitally enabled

Emma Dobson, Director, Westpac, Member, Digital Business Council and Chair of the Adoption Working Group 

14:50 | Focusing on a Transformational Agenda

  • Why did we need to go on this journey?
  • What did we learn?
  • New ways of understanding experience & impacts
  • What’s next?

Jane King , Deputy Commissioner, Design and Change Management, Australian Taxation Office

15:10 | Utilising Cloud-Based Online Platforms to Improve Governance, Risk and Compliance

  • Addressing issues with process controls, auditability and data synchronization across organizations
  • Assessing how to optimize visualization of curated data i.e. synthesis of ‘live’ project status updates
  • How to optimize decision-making with minimal risk by scenario testing and simulation

Narayan Sreenivasan , Business Transformation Director - Asia Pacific South, Dassault Systèmes

15:30 | Afternoon Tea and Coffee

STATE AND LOCAL GOVERNMENT FOCUS DAY

Murray Room, First Floor

 

TRANSFORMATION

Chair: Karen Lay-Brew,  President & Chair, Australian Business Software Industry Association

11:00 | Creating a State of the Art Digital Environment

  • How to effectively leverage your existing resources
  • Improving processes, collaboration, communication and resourcing
  • Identifying the essentials for dynamic digital services

Damon Rees,  Chief Information and Digital Officer , NSW Department of Finance, Services and Innovation

11:20 | Harnessing the Benefits of Activity Based Working (ABW

  • Learn the collaborative and financial benefits of implementing ABW
  • Discover how Cardinia Shire Council replaced legacy technology
  • Understanding and overcoming the interdependent relationship between mobility and paper independence and what didn’t work well

David Jackson,  Manager of Information Services , Cardinia Shire Council

11:40 | Ten Key Components of Successful Digital Service Offerings

  • How can you replace services offered by leading private sector organisations?
  • Which governments around the world are driving digital innovation and how?
  • How to make brownfield transformation work for you

Paul Shetler, Expert in Residence, Stone and Chalk

12:00 | Lunch and Exhibition Break

13:30 | Roundtable Discussions

DIGITAL

14:30 | Ground-breaking Data Analytics from Australian Government Agencies

  • How the ground-breaking data analytics from multiple government agencies was achieved
  • How we can really use data to better understand issues and vulnerable people in our community
  • Best practice tips on data mining, BI analytics, data consolidation platforms, open source, and data management

Peter Worthington-Eyre,  Chief Data Officer,  Department of Premier and Cabinet, SA

15:00 | How Can State Governments Collaborate in the Digital Age

  • How can open data create interstate collaboration?
  • Can digital administrative services be interoperable?
  • How can platforms enable a new operating model for government?
  • Is the divide between local, state and federal government being removed by digital technology?

Moderator:
Karen Lay-Brew,  President & Chair, Australian Business Software Industry Association

Panellists:
David Oakley,  Managing Director, ANZ, ServiceNow
Peter Worthington-Eyre,  Chief Data Officer , Department of Premier and Cabinet, SA
Nathan Steiner, Head of Systems Engineering A/NZ, Veeam Software
Scott Shaw, Head of Technology, ThoughtWorks Australia

15:30 | Afternoon Tea and Coffee

AFTERNOON PLENARY

Royal Theatre

 

16:10 | How All Staff Members Can Reach ‘Efficient’ Levels of Digital Literacy

  • How to train an aging workforce in digital work practices
  • Learn how a digitally sophisticated workforce can transform your operations and strategy
  • Designing your systems to be user friendly to improve operational efficiency

Rachel Neaman, Former Chair, Digital Leaders UK and CEO, Corsham Institute;   Specialist in digital strategy, transformation, skills and inclusion

16:30 | Panel Discussion: Diversity and Inclusion in Government IT and Digital Services

  • How can we further encourage diversity and inclusion?
  • Are private sector technologists enticed by public sector jobs?
  • How can we inspire talent of all walks of life to pursue a career in government technology?
  • Are quotas on gender and ethnicity the best way to encourage diversity?

Moderator:
Karen Lay-Brew, President & Chair, Australian Business Software Industry Association

Panellists:
Rhonda Brighton-Hall,  Non-Executive Director and National Chair of Diversity & Inclusion Panel,  Australian HR Institution
Rachel Neaman, Former Chair, Digital Leaders UK and CEO, Corsham Institute; Specialist in digital strategy, transformation, skills and inclusion
Sonja Braidner CAHRI, Diversity Coordinator | People and Culture Directorate, Fire & Rescue NSW
Ole Nielsen, Deputy Chief Digital Officer , ACT Government

17:00 | Networking Drinks brought to you by EY

17:45 | Winners Announced for the ServiceNow Hackathon

Wednesday, 2 August 2017

PLENARY

Royal Theatre

 

08:50 | Chairpersons Opening Remarks
Karen Lay-Brew,  President & Chair, Australian Business Software Industry Association

09:00 | International Case Study: NYS’s Award Winning “Quality by Design” Open Gov portal with NY’s First Chief Data Officer

  • Changing the data conversation from quantity to quality
  • Turning raw data into relevant information
  • Maximising the utility and value of information through analytics

Barbara Cohn,  Former Chief Data Officer,  New York State (USA)

09:20 | Refreshing IT to Improve Organisational Collaboration and Productivity

  • Delve into the Department of Finance’s transition to a flexible Electronic Work Environment (EWE)
  • Learn how to futureproof systems and automated processes
  • Deliver seamless experiences for staff, partners and customers alike

Michael Hirschfeld,  Chief Information Officer, First Assistant Secretary, Information Technology and Workplace Division,  Department of Finance

09:40 | The Digital Transformation Journey for Government: It’s ALL Software Driven!

  • Discover how Government services are being digitally transformed through software
  • Understand how to deliver ‘citizen centric’ transformation through VEEAM’s Availability Platform for Hybrid Cloud environments
  • Learn to harness the value of IoT, protect data and minimize the impact of downtime to ensure compliance, access and differentiated service

Nathan Steiner,  Head of Systems Engineering A/NZ,  Veeam Software

10:00 | Roundtable Discussions

11:00 | Morning Tea and Networking Break

DELEGATES CHOOSE FROM FOUR STRATEGICALLY DESIGNED FOCUSED DAYS

SECURE GOVERNMENT FOCUS DAY

Murray Room, First Floor

 

“Building Cyber Resilience”

11:30 | Opening Remarks by Chair

Phil Purkiss , Senior Agency Security Officer, Chief Minister, Treasury and Economic Development Directorate, ACT Government

NATIONAL CYBER SECURITY AGENDA

11:35 | Mini-Workshop: Why Cyber Security Has Failed, and How to Fix It

  1. Understand the reasons why cyber security is difficult to manage
  2.  See how the problems can be solved with a revolutionary new approach 
  3. Learn the principles for managing smart cities and the Internet of Things (IoT)

David Lacey,  Father of ISO27000   (UK)

12:10 | Securing Millions of Highly Sensitive Electronic Health Records

  • How cyber security risks are currently being monitored, detected, and neutralised to safeguard the systems in accordance with the Australian government security standards
  • Taking an integrated approach to managing technology, people, and processes to create a secure digital mobility platform
  • Current agenda at the Australian Digital Health Agency

Anthony Kitzelmann,  Chief Information Security Officer,  Australian Digital Health Agency

12:40 | Lunch and Exhibition Break

14:00 | Automating Rapid Deployment and Responses to Errors Before They Become Catastrophic

  • Illuminating the consequences of network equipment going offline
  • Evaluating the cost and impact of downtime on your operations and customer experience
  • Strategies and solutions to build cyber resilience and scale to a hyper data centre

Brendan Walsh, Sales Director Asia Pacific, Opengear

SECURE MOBILITY

14:20 | Privacy – Making Best Practice the Only Practice

  • Understanding the value and importance of government held data
  • Identifying the concerns and consequences of breaches
  • Best-practice tools and processes for agencies to get privacy right

Angelene Falk,  Deputy Commissioner,  Office of the Australian Information Commissioner (OAIC)

14:40 | NSW’s Cyber Security Strategy

  • How NSW is approaching cyber and information security
  • The shifting landscape of cyber risks
  • How we dealt with WannaCry and Petya

Asaf Ahmad,  Chief Information Security Officer,  NSW Fire & Rescue

15:00 | Closing Remarks from Chair

Phil Purkiss , Senior Agency Security Officer, Chief Minister, Treasury and Economic Development Directorate, ACT Government

CITIZEN EXPERIENCE FOCUS DAY

Fitzroy Room, First Floor

 

“Building better outcomes for government and citizens alike”

11:30 | Opening Remarks by Chair

Joana Valente,  Partner, Advisory, Oceania Digital Government Leader,  EY

SERVICE DELIVERY, DIGITAL TRANSFORMATION & CUSTOMER EXPERIENCE

11:40 | Mini-Workshop: How We Can ‘Humanise’ Technology and Digital Change

  1. End to end customer mapping
  2. Understanding the nuances of human behaviour throughout digital transformation
  3. How to use behavioural insights when designing technological or digital changes
  4. Case study example of how the BIT has worked with Singapore to manage long-term implications of technological change

Facilitator: Dr Rory Gallagher,  Managing Director APAC,  The Behavioural Insights Team

12:20 | Driving the Citizen Experience in a Digital Government

  • Outlining the drivers of change for a digital government
  • Balancing user experience with policy imperatives

Joana Valente,  Partner, Advisory, Oceania Digital Government Leader,  EY

 

12:40 | Lunch and Exhibition Break 

14:00 | South Australia’s Customer, ICT, and Digital Transformation Perspective

  • Describing the modernisation and transformation of the public service: Service SA achievements to date
  • Outlining South Australia’s digital transformation journey and the key lessons learned
  • Budget tips and advice when working through our digital transformation

Sinead O'Brien,  Executive Director, Office for Customer, ICT & Digital Transformation,  Department of Premier and Cabinet

14:30 | How We Improved Digital Operations Service Integration

  • How we use business technology to improve the customer, brand and digital experience of our teams and our customers
  • Addressing the issues of poor processes, and how lousy user interfaces inhibit appropriate use of services
  • Examine how to achieve a seamless future state

Rob Craig,  Chief Operating Officer,  icare

15:00 | Closing Remarks from Chair

Joana Valente,  Partner, Advisory, Oceania Digital Government Leader,  EY

FUTURE SERVICES FOCUS DAY

Royal Theatre

 

“Servicing tomorrows digitally connected community”

11:40 | Opening Remarks by Chair

Mick Motion-Wise,  Technology Architect,  Federal Government

BLOCKCHAIN

11:50 | Case Study: Public and Private Sector Partnering to Create a Blockchain Revolution

  • Understanding blockchain, prototype development and testing
  • Experimenting with design thinking and learn start-up principles
  • Removing the cultural and infrastructure restrictions

Sophie Gilder,  Head of Blockchain,  Commonwealth Bank

12:10 | PANEL: Unlocking the Untapped Potential of Blockchain

  • How will blockchain transform government practices?
  • What lessons can we learn from the private sector?
  • Where do you see blockchain and government in 10 years' time? 

Moderator: Nick Giurietto,  CEO & Managing Director,  Australian Digital Currency & Commerce Association

Panellists:
Sophie Gilder,  Head of Blockchain,  Commonwealth Bank
Loretta Joseph,   Advisory Chair,  ADDCA 
Cab Morris, Blockchain Strategy Lead | Deputy Director of Strategy and Operational Performance, State of Illinois (USA)

12:50 | International Case Study: Insights Behind the Illinois Blockchain Initiative

  • See how blockchain initiatives have been implemented in the US
  • What is limiting the adoption of blockchain?
  • Understand how to work across government agencies 

Cab Morris, Blockchain Strategy Lead | Deputy Director of Strategy and Operational Performance, State of Illinois (USA)

13:10 | Lunch and Exhibition Break 

DIGITALISATION

14:20 | Case Study: Service NSW’s Knowledge Management System

  • A look at “SSaaS – Self-Service as a Service”
  • Maximising the value of knowledge through data
  • Discovering data and using it as a strategic asset

Bryan Williams , Chief Knowledge Officer,  Service NSW

14:40 | Transforming the World, One Chain at a Time

  • Overview of current eHR approaches and the challenges in a siloed health environment
  • Quick background on blockchain and smart contracts and how they can be used beyond the financial markets
  • What a universal eHR would look like using blockchain and smart contracts.

Andrew Collins , Chief Technology Officer, Australian Taxation (ATO) Program  Leidos Australia

15:00 | Strategies to Enable the Successful Digitalization in Government

  • Discuss the contention regarding the need for change in leadership and skills
  • A look at changes in tradition roles
  • Discover new engaged models to foster innovation in government

Karin Geraghty,  Chief ICT and Digital Strategist,  Department of the Premier and Cabinet, Government of South Australia

15:20 | Case Study: SSydney Water’s Digital Transformation

  • Delivering customer focused, mobile and integrated business through Artificial Intelligence
  • Using AI to mine data, predict problems and commission maintenance
  • Discover Sydney Water’s digital journey towards becoming the ‘hyper connected utility’

Jo-Ann Pass,  Head of Digital Operations,  Sydney Water

15:40 | We’ve Gone Digital but Can’t Find a Record of It!

  • Why are digital transformation initiatives not considering records capture?
  • Centralised v’s Decentralised capture
  • Whose job is it anyway?

Demos Gougoulas, Sales and Marketing Director, EzeScan

16:00 | Closing Remarks from Chair

Mick Motion-Wise,  Technology Architect,  Federal Government

ICT PROCUREMENT FOCUS DAY

Derwent Room, First Floor

 

“Improving the lives of Australians through more effective digital services” 

11:40 | Opening Remarks

Coretta Bessi,  former Chief Procurement Officer,  NBN Co.

INNOVATION IN ICT

11:50 | Case Study: Shaping ACT’s Digital Strategy

  • The journey to Canberra’s digital future
  • A look at tech: smart parking, integrated platforms and infrastructure
  • Delivering and growing the digital economy through cost-effective services and platforms

Ole Nielsen,  Deputy Chief Digital Officer,  Act Government

12:10 | Case Study: A Look At The Transformation Affecting Defence

  • Moving from an infrastructure-centric approach, to an information-centric approach to IT
  • Meeting the increasing demands of ICT with enterprise-wide information management
  • Developing and implementing a roadmap to consolidate business units and processes

Peter Corcoran,  Assistant Secretary ICT Architecture,  Department of Defence

12:30 | C-SUITE PANEL: Developing an Effective ICT Strategy

  • Understanding how to work with industry to make it cheaper and easier to deliver world leading digital services
  • A discussion on how to deliver a better and more accessible digital service

Moderator:
Karen Lay-Brew,  President & Chair, Australian Business Software Industry Association

Panellists:
Andrew Cann,  Executive Director, Technology Innovation/Chief Technology Officer,  WA Government
Karin Geraghty,  Chief ICT and Digital Strategist, Department of the Premier and Cabinet, Government of South Australia
Michael Hirschfeld,  Chief Information Officer, First Assistant Secretary, Information Technology and Workplace Division , Department of Finance
Philip Chalkley,  Chief Procurement Officer, Finance Infrastructure and Governance , Victorian Department of Justice & Regulation

13:00 | Lunch and Exhibition Break 

ICT TRANSFORMATION

14:40 | Latest Applications of Cloud Tech in Government Tendering and Secure Document Sharing

  • Discover controlled collaboration & document sharing to ensure end to end document data security
  • Q&A/RFI management - facilitation, workflow control & tracking
  • Automating probity compliance & reporting
  • Using process analytics to increase bidder/stakeholder engagement
  • Managing accessibility - remote access on any device
  • Audit trails and reporting

Tom Jackson, General Manager – Tenders, Ansarada

CLOUD AND SaaS

15:00 | Harnessing the Power of the Cloud

  • Putting into practice and executing the Minister of Innovations ‘Cloud Policy'
  • Establishing a cloud mindset to encourage widespread adoption of cloud services across WA
  • Unravelling the challenges and what the future holds

Andrew Cann,  Executive Director, Technology Innovation/Chief Technology Officer,  WA Government

15:20 | SaaS Initiatives to Improve Work Streams

  • Creating centralized services to improve workflow of tasks spanning multiple units
  • Reducing infrastructure costs and lower support costs through SaaS Coordinated procurement contracting arrangements for ICT infrastructure and software licensing

Philip Chalkley,  Chief Procurement Officer, Finance Infrastructure and Governance   Victorian Department of Justice & Regulation 

15:40 | Closing Conference Remarks

Coretta Bessi,  former Chief Procurement Officer,  NBN Co.

 

 

 

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